I’ve had teams set agreements with each other that specify the consequences if the error budget is depleted. It seemed like it fit the definition of an SLA in principle, but not a legal agreement as defined by this article. In fact, you referenced one of the consequences we used- no features deployed until x,y,z. In which of these acronyms would you classify that? Ok to use SLA? Or is the legal part strict?
This is one of those posts you will want to print out and keep on your desk within arm’s reach. Excellent.
I’ve had teams set agreements with each other that specify the consequences if the error budget is depleted. It seemed like it fit the definition of an SLA in principle, but not a legal agreement as defined by this article. In fact, you referenced one of the consequences we used- no features deployed until x,y,z. In which of these acronyms would you classify that? Ok to use SLA? Or is the legal part strict?
SLO is wrong definition for OLA.