Such a great article, thanks for sharing! I love how related concepts are collected in the same post, especially with real-life examples from BigTech (and others).
Thinking about SLAs they can feel quite strict to me (disclaimer: I never defined SLAs in my work but SLOs). Personally, SLO hold teams accountable, they also allow for some flexibility in reaching those goals and even changing the threshold because they are internal agreements.
Speaking of SLAs, how much experience have you had with adjusting them? Recent changes within the company, like the layoffs, might make some existing SLAs unrealistic. What are your thoughts on how we can approach these situations?
One other thing that piqued my curiosity: Have you ever worked on building cascading SLOs/SLAs? For instance, how would we define our own service level if a third-party service we depend on only offers 90% availability?
Such a great article, thanks for sharing! I love how related concepts are collected in the same post, especially with real-life examples from BigTech (and others).
Hej!
Thinking about SLAs they can feel quite strict to me (disclaimer: I never defined SLAs in my work but SLOs). Personally, SLO hold teams accountable, they also allow for some flexibility in reaching those goals and even changing the threshold because they are internal agreements.
Speaking of SLAs, how much experience have you had with adjusting them? Recent changes within the company, like the layoffs, might make some existing SLAs unrealistic. What are your thoughts on how we can approach these situations?
One other thing that piqued my curiosity: Have you ever worked on building cascading SLOs/SLAs? For instance, how would we define our own service level if a third-party service we depend on only offers 90% availability?
Thanks as always for your insights!
Great logical segregation between the three of the them, great explination too. Thanks for the great article and content!